Refund policy

Return Policy

We only have return processing facilities in the United States, which means that returned products need to be shipped back to our address in the United States. We do not accept returns after 30 days. However, products (excluding bulbs) are covered by our two-year manufacturer's warranty. Returned products must be in their original packaging and in new/unused condition to be eligible for any refund. If the product has been installed, it cannot be returned. Custom products are also not eligible for return.

We support quick refund within 30 days of receiving the order :

• You can get a 100% refund on any fixture or related product if the product is damaged after receiving it, and we will cover the return shipping costs. (Note: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect so that we can verify it.)
• You can get a 100% refund on any fixture or related product if you don't like it or want to change the size. But you need to pay the return shipping fee, as well as a fee of 15% of the order value (the cost of shipping the order to the customer). And make sure the product is sealed in the original packaging and in resaleable condition. Once we receive the product and confirm that it is new/unused, we will refund your money, minus our two shipping costs.

Example for reference.

A customer purchased a product worth $500. After receiving the product, he/she changed his/her mind and wanted to return it. The customer put all the items back into the original box and shipped it back to our warehouse at his/her own expense ($50). After we confirmed that the product is in original condition. We will refund $400 ($500 minus the $50 shipping cost for our initial shipment to the customer and the $50 return shipping cost at our expense).

How do I return it?

We strive to make your return as easy as possible. Follow our return policy and return any part of your order in these 3 easy steps.

Process your return

• Reply to your order confirmation email with a description of the item(s) you are returning. In addition, please include the reason for your return and indicate whether you would like a refund, credit or replacement item.
• A Customer Experience Specialist will process your request and provide you with the correct shipping address for your product to be shipped to. Note: If you ship to any other address, you will not receive a refund.

Packaging

• Ensure that all parts of all returned items are completely sealed in their original packaging, including all original packaging materials.

Shipping

• Before shipping, please take pictures of the inside and outside of the package for your records to prove that the product is indeed in its original condition. We strongly recommend that you purchase insurance to protect the package from damage during shipping.
• For shipping, please feel free to send the product back to us with the shipping company of your choice. (You must pay the shipping cost first. If it is a quality related issue, we will refund your shipping cost after confirming the problem). If you choose to request a signature upon shipment, please make sure the freight forwarder allows us to sign the back of the notice so they can reship without issue.
• Once shipped, please take a photo of the receipt with the waybill number and send it to us at support@konalight.com.

Once we have received and inspected the return, we will issue a refund within 3 business days. We will also send you a confirmation email once the return is complete.

Exchanges

Exchanges will be considered returns and repurchases. Custom items are not eligible for exchange.

For more details on our return policy

• We do not accept returns for custom modifications, such as rail heads with extensions or any special order items (anything not listed on our website or shape).
• It is the customer's responsibility to ship the product back to konalight.com unless the item is defective. items must be returned within 30 days of delivery and received by konalight.com in new condition, including original packaging (if applicable).
• We are unable to provide refunds if returned items are damaged or used. Therefore, we strongly recommend that you return the item using an insured and traceable shipping method.

Refunds

For returned items, we will inspect the item for damage and replace it within 1-3 business days of receipt. We will issue a refund accordingly during the inspection process. If the returned product is damaged or used, we will not be able to provide a refund. Depending on the bank and credit card company you use, it can take up to 7 days for the credit to be completed.

We must receive the returned product before any refund can be issued. If for any reason we do not receive the product, such as if the customer refuses to return the product, or if the customer refuses to accept the package, causing the shipping agent to destroy the package, we will not be able to issue any refunds.

Order Cancellation

Customized items are not eligible for cancellation. For non-custom orders, you may cancel for free by replying to the order confirmation email within 48 hours of placing your order. After that time, you may still cancel the product as long as it has not been shipped. However, a $50 processing fee will be charged. Once the product has shipped, the order cannot be cancelled.

The following types of orders are not eligible for cancellation, return or refund.

Special purchases of products and invoices marked "Custom Invoice", "Make-to-Order" or "Sale Final", such as In-stock sale items, discontinued items and custom offers.

If you have any questions, problems or suggestions regarding your order or our website, please feel free to contact us.

We will get back to you as soon as possible.

E-mail: support@konalight.com

Number: +1 ‪(405) 785-0384

Address: 4075 Miller Rd, Flint, MI 48507