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Customization Services at konalight

Our website supports customization for various types of lighting fixtures, offering a wide range of options available in the market. You can reach out to us via email (support@konalight.com) to share your customization requirements. Our designers will do their best to help you bring your ideas to life, allowing everyone to design lighting fixtures they love. We manufacture and airship directly from our factory, ensuring affordable prices without intermediaries.

Customization Options:

1. Alteration of Metal Frame, Wire, and Rod Lengths:

   • Customers can modify the color and material of the lighting fixture's metal frame, as well as the lengths of the wires and connecting rods. In cases where the ceiling's load-bearing capacity is insufficient, we can substitute the material of the lighting fixture to either stainless steel or iron.

2. Customization of Bulb Quantity:

   • The number of bulbs in a fixture can be customized. For example, the number of lamp heads in the same ceiling tray can be increased from 1 to 2.

3. Customization of Fixture Layers:

   • Customers have the option to customize the number of layers in a lighting fixture. For example, changing from a two-tiered to a six-tiered frame is possible.

Embark on a journey to create the perfect lighting fixture with konalight’s bespoke customization services. Our streamlined process ensures that each lighting piece not only meets but exceeds your expectations. Here’s how it works:

1. Customizing Products from Our Website:

• Select a Product: Browse our website and choose a lighting fixture you’d like to customize.
• Provide Details: Let us know the specific dimensions, colors, or any other custom features you desire. Include the product link or model number for reference.
• Share Your Space: For an even more tailored experience, send us pictures or descriptions of your intended application space. Unsure about the size or color that would best suit your room? No problem! Just provide us with your room dimensions and ceiling height, and our team of professional designers will craft a unique solution just for you.

2. Customizing Products from Other Sources:

• Provide Inspiration: If you've found a lighting piece from another website or a physical store, share with us images, design sketches, or the web link of that product.
• Specify Requirements: Detail your preferred base size, materials, colors, type of bulbs, or other specifications.
• Get Expert Guidance: Unsure about what would work best in your space? Don't worry, provide us with your room's dimensions and ceiling height, and our team will create a custom design exclusively for you.

3. Drafts and Pricing from Our Factory:

• Receive Drafts: Our factory will create detailed drafts of your custom design.
• Review Pricing: Along with the drafts, we’ll provide a comprehensive price quote for your approval.

4. Production Confirmation:

• Finalize Your Design: Once you’re happy with the design and price, confirm your order.
• Begin Production: Our skilled artisans will start crafting your custom lighting fixture with the utmost care and precision.

Experience a world of possibilities with konalight’s customization services. Let us illuminate your space with a personal touch. Contact us now to start your custom lighting journey.

Shipping

• FREE SHIPPING on all orders and worldwide, fast&safe shipping.
• Shipping Time: Normally, we need 1-3 natural days to arrange the order and 4-8 natural days to deliver for most orders.    However, when the product size exceeds 41 inches, we may need to ship by Ocean Shipping. 25-35 natural days for delivery.For more shipping information, please view our "shipment-policy" 
• Package: We always check and pack all goods carefully before shipping, lamps are packaged in thick wooden boxes to prevent scratches or breakage. And we are always responsible for our products during the warranty period and support customers after that time.

Return

• All orders (if applicable)can be returned within 90 days of receipt and we will give you full return. For more information, please view our "Returns and Refunds".

Please feel free to contact us by email when you have any questions.  

Our email: support@konalight.com.  Contact-us.

Konalight's Customization Service Process

Step 1: Hassle-Free Delivery and Inclusions

• Free Shipping: All our products come with free delivery.
• Free Bulb: Each lighting fixture includes a complimentary bulb.
• All-Inclusive Pricing: The listed prices on our website include shipping and all applicable taxes, ensuring no additional costs for our customers.

Step 2: Customization Pre-Order

• Reference Specifications: Customers can refer to the specifications on our website before placing an order.
• Customization Requests: For changes in color, material, wire length, fixture type, or bulb color temperature, please contact our customer service team. We offer free customization services; visit our customization page for more details.

Step 3: Order Confirmation

• Email Confirmation: Upon receiving your order, we will send a confirmation email.
• Cancellation Window: Orders can be canceled within 48 hours of placement.

Step 4: Quality Assurance and Dispatch

• Thorough Inspection: All lighting fixtures are thoroughly checked and photographed before dispatch.
• Dispatch Timeline: Stock products are shipped within two days, while other fixtures may take approximately 3-7 days for dispatch.

Step 5: Tailored Shipping Arrangements

• Shipping Timeframe: Air shipping takes 4-8 days, while sea shipping takes about 25 days.
• Photo Confirmation: Upon request, we can provide actual photos of the lighting fixtures and packaging.

Step 6: Post-Delivery Support

• Inspection Upon Arrival: Please inspect the lighting fixtures promptly upon delivery.
• Damage Protocol: If any damage is found, take photos or videos and contact our customer service immediately. We assist with free returns or exchanges.

Step 7: Post-Installation Support

• Bulb Replacement: We offer free replacement bulbs for two years post-installation.
• Component Replacement: Free replacement of small parts, such as crystal connectors, is also available in case of damage.

Contact Information

• Email: support@konalight.com
• Phone: +1 405-785-0384
• Office Hours: 24/7 Service

Enjoy a seamless and personalized experience with deeolight's comprehensive customization service!